Frequently Asked Questions
1. What types of cleaning services do you offer?
We offer a wide range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, carpet cleaning, post-construction cleaning, and move-in/move-out cleaning.
2. How often should I schedule cleaning services?
The frequency depends on your needs. We offer one-time cleanings, as well as weekly, bi-weekly, and monthly services. We can also set up a custom schedule based on your preferences.
3. Are your cleaning products safe?
Yes, all our cleaning products are safe for both children and pets.
4. Do I need to be home during the cleaning?
It’s not necessary for you to be home while we clean. Many of our customers prefer to give us access via a key or security code. We’re happy to discuss the best solution for your situation.
5. How do I book a cleaning service?
You can easily book a cleaning service by calling us, visiting our website, or sending us an email. We’ll work with you to find a convenient time that fits your schedule.
6. How do you charge for cleaning services?
Our prices are typically based on the size of the premises, the level of cleaning required, and the frequency of service.
7. Do you offer any discounts or promotions?
Yes! We offer discounts for regular customers, as well as seasonal promotions. Feel free to ask about any current deals.
8. What payment methods do you accept?
We accept credit/debit card, and online payments for your convenience.
9. How long will it take for you to clean my home or office?
The duration depends on the size of the premises and the type of cleaning required. For standard cleaning, it can take anywhere from 1-3 hours. Deep cleans or larger spaces may take longer.
10. What is included in a deep cleaning service?
Our deep cleaning service includes everything in a standard cleaning, plus a more detailed focus on areas such as baseboards, inside cabinets, appliances, and other hard-to-reach spots.
11. What happens if something gets damaged during the cleaning?
While we take great care in cleaning your property, accidents can occasionally happen. If any damage occurs, we are fully insured and will work with you to resolve the issue.
12. What if I’m not satisfied with the cleaning service?
Your satisfaction is our top priority! If you’re not happy with the service, let us know within 24 hours, and we’ll re-clean the affected areas at no additional charge.
13. Are your cleaners vetted and insured?
Yes, all of our cleaning professionals are background-checked, insured, and fully trained to provide the highest level of service.
14. What should I do before the cleaning crew arrives?
We recommend picking up any valuables and fragile items. If you have specific instructions, feel free to let us know, and we’ll follow them accordingly.
How Can We Help?
If you have any questions or need more information, feel free to reach out — we’re here to help