Effective Date: 14/02/2025

The Cleaning Buddies (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our cleaning services. By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Address
• Phone number
• Email address
• Payment details (if applicable)

b. Non-Personal Information

• IP address
• Browser type
• Device information
• Pages viewed on our website
• Cookies and usage data

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our cleaning services
• To communicate with you about your bookings or inquiries
• To process payments and send invoices
• To improve our website and services
• To comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information in the following scenarios:

• Service Providers: With trusted third-party providers who assist us in delivering our services (e.g., payment processors, IT support).
• Legal Compliance: When required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (where applicable)
• Restrict or object to the processing of your data
• Request data portability

To exercise these rights, please contact us at hello@thecleaningbuddies.co.uk.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

The Cleaning Buddies
0800 246 1307
hello@thecleaningbuddies.co.uk